We are looking for an experienced Regulatory & Quality Manager to join Yoshi en and take full ownership of product safety, compliance, and premium quality standards across our tea portfolio.

In this role, you will act as the primary guardian of our tea products, ensuring that every batch, from loose leaf to teabag, meets strict EU food regulations while maintaining the highest standards of quality and customer trust. You will serve as the key interface between our Polish distribution center and the German/EU markets, ensuring regulatory compliance, audit readiness, and operational excellence at all times.

This position offers high visibility within the organization and close collaboration with leadership, suppliers, laboratories, and authorities.

Your Responsibilities

Regulatory Compliance & Marketability

• Ensure full compliance with EU food regulations, including Regulation (EC) No 396/2005 (Pesticides) and Regulation (EC) No 1881/2006 (Contaminants such as PAs and heavy metals).

• Ensure adherence to DACH-specific regulations, including the German Tea Ordinance (Tee-Verordnung) and LFBG.

• Review and approve all packaging and labeling for the German and EU markets, ensuring compliance with Regulation (EU) No 1169/2011 and correct use of Organic (Bio) logos.

• Maintain and manage certifications such as Organic (Bio-Siegel), Fairtrade, and Rainforest Alliance, including coordination of audits in Germany and Poland.

Quality Assurance & Food Safety (FSMS)

• Monitor and audit storage conditions at the Polish distribution center (temperature, humidity control, pest management, hygiene).

• Maintain and continuously improve the Food Safety Management System (HACCP).

• Coordinate chemical and sensory testing with accredited third-party laboratories (e.g., Eurofins, SGS).

Non-Conformity (NC) & CAPA Management

• Identify, document, and manage technical non-conformities (e.g., packaging defects, failed lab results, logistics deviations).

• Lead Root Cause Analysis (RCA) using structured methodologies such as “5 Whys” or Fishbone analysis.

• Define and implement Corrective and Preventive Actions (CAPA) to resolve systemic issues sustainably.

• Manage supplier claims and issue formal non-conformity reports to tea estates or suppliers.

Customer Complaints & Consumer Protection

• Oversee the end-to-end handling of quality-related customer complaints.

• Act as Rapid Response lead for health-related complaints (e.g., allergens, foreign bodies), including escalation and recall coordination if required.

• Analyze complaint trends and identify quality improvement opportunities.

Crisis Management & Recall Readiness

• Serve as key contact for German (Lebensmittelüberwachung) and Polish food authorities.

• Conduct bi-annual mock recalls to ensure full traceability from the Polish warehouse back to the individual tea garden within four hours.